FAQ

As the only car wash manufacturer dedicated to serving the dealership market, we have the experience and the expertise to ensure your wash meets your dealership’s exact needs. Broadway’s “One Company Accountability” means we will be with you every step of the way – from design and build, to install and service. Our local, Broadway-only installation and service teams will make sure that your car wash performs optimally not only on day one, but also many years into the future.

Aluminum has many advantages over steel. Some of these benefits include:

A lower cost with identical wash quality

Decreased weight which reduces wear and tear and extends the life of the equipment

Allows for easier repairs

It is able to be recycled, making it more environmentally friendly

Hydraulics are used in most heavy-duty equipment applications because it is more durable than electric. Fewer parts that require maintenance make a hydraulic system a great option for the wet, dark, chemical-filled environment that a car wash creates.

As a car naturally moves forward inside a car wash, a front-to-back motion of the mitter creates times when the car and mitter are simultaneously moving in the same direction therefore making the mitter essentially just lay on the car. Mitters that move side-to-side ensure that there is constant cleaning action on the c

Absolutely! Soft-touch car wash brushes are made of foam, cloth or a combination of both, which makes them very gentle on a car’s surface. Our car washes utilize technology which allows the brushes to sense how far away from the car they are located, therefore applying a consistent pressure – strong enough to ensure a clean car while gentle enough to prevent damage – throughout the entire wash cycle.

Most cars “like” to be pushed rather than pulled so a lot of operators prefer rear-wheel push (RWP). The main reason to go with a front-wheel pull (FWP) is space. A FWP system requires 15 feet to load a vehicle while a RWP requires 25 feet – this difference of 10 feet is usually why an operator chooses to go with one system over the othe

Floor movers are “the new kid on the block”. The benefits of a floor moving conveyor are a lack of exposed mechanical parts. This can make them safer to be around and they also work better with some newer vehicles. These advantages do come at a higher cost as well as much higher maintenance. The chain conveyors are more economical and are much easier to work on if something does require maintenance.

The proper PSI configuration is a delicate balance of too low vs too high – too low and the car doesn’t get cleaned very well, too high and the pressure could potentially do damage to the car. Factors that go into determining the proper PSI include the nozzle size and their distance from the car at its closest point. Because each car wash is unique, your best bet is to get an expert’s help in determining what works best for your location.

Different pH levels clean different items. Due to the makeup of chemicals with a low pH level, they are very good at cleaning “solid” things such as wheels and glass. Chemicals with a high pH level are better suited for items such as paints, polish and wax. Some washes completely eliminate low pH chemicals in order to cut back on the wash time. While this does increase the number of cars that can be washed, it leaves parts of the car dirty. Broadway's two-step process allows the car's entire surface to be cleaned. Our team can help you strike the right balance of chemicals as it is very important in ensuring a thorough clean.

Absolutely not! Recycling water can help lower the cost of water connection and consumption by up to 90%. Water recycling systems are a great addition to your car wash – and sometimes even mandated for new projects by local ordinances.

This mostly comes down to how dry you want the car to be after coming out of the wash – the higher the HP output, the drier the car is. This doesn’t mean that bigger is always better – the relationship between the strength and dryness isn’t linear i.e., a 50% increase in dryer strength does not necessarily mean a 50% dryer car. Some local municipalities also have noise restrictions in place which may make Broadway’s noise reduction system a great option for your business. No matter what requirements you have, Broadway’s team can help you decide the optimal dryer setup for your location.

The amount of maintenance required depends significantly on the amount of usage. To safeguard against unforeseen issues and downtime as much as possible, Broadway offers a preventative maintenance program. This program entails a 50-point inspection monthly by one of our technicians to ensure everything is working as efficiently as possible and identify any potential repairs that could arise in the future. No matter your requirements, Broadway can take your mind off of all your maintenance and chemical needs with our All-inclusive Parts and Chemicals maintenance plan.

Broadway has a Broadway-dedicated team that will not only install your wash, but also be responsible for any service and maintenance needs. Our team exclusively works with Broadway car washes so they know our equipment inside and out thereby minimizing installation time as well as any potential disruptions down the road.

Once all the design and prep work is finished and the equipment is on-site, the installation process usually takes about a week until your car wash is up and running. Broadway takes the hassle out of the installation process by coordinating with all the relevant contractors – electricians, plumbers, etc. to ensure no detail is overlooked and your transition to a new car wash goes as smoothly as possible

Absolutely! Our wash systems are highly customizable to meet your specific requirements, including available space, expected volume, operational priorities, and resource constraints. Whether adapting to an existing site or guiding a new build, we work closely with you to create the ideal solution. From compact drive-in/back-out configurations to expansive 120’ conveyor car washes with all the features, and everything in between, we design systems tailored to your needs.

The lifespan of a Broadway car wash depends on factors such as regular daily and preventive maintenance, operational volume, and environmental conditions. On average, you can expect optimal performance for about 10 years. However, many of our car washes have been in operation for over 20 years. Some customers prefer to stay ahead of industry innovations and choose to upgrade their systems sooner than the 10-year mark.

Yes, our car wash systems are designed to accommodate a wide range of vehicle sizes, including lifted trucks, sprinter vans, and dually trucks. With flexible configurations and durable conveyor designs, Broadway car washes provide reliable performance for vehicles of all sizes.

We’re here to support you! Our service team is available by phone Monday–Friday, 8:00 AM–6:00 PM CST, and Saturday, 8:00 AM–12:00 PM CST, to assist with troubleshooting or dispatch a local technician to your location if needed. For non-urgent requests such as chemical reorders, preventive maintenance, general inquiries, or non-emergency repairs, our dedicated service app ensures you have quick and convenient access to support.